Refund policy

At Crysvale, customer satisfaction is important to us. We want you to feel confident when purchasing furniture from our website.

We offer a 30-day return policy for eligible purchases.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be free from damage caused by improper use or handling.
Include its original packaging and accessories, where reasonably available.
Be accompanied by proof of purchase or an order number.

Due to the size and nature of furniture products, we recommend carefully inspecting your sofa upon delivery before removing packaging or assembling the product.

How to Request a Return

To initiate a return, please contact us at:

Email: hello@crysvale.us

Please include:

Your order number.
The item you wish to return.
The reason for the return.
Photographs of the product, if applicable.

Our customer service team will review your request and provide return instructions, including the appropriate return address.

Please do not send an item back before receiving return authorization and instructions from our team.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for the return shipping costs.

Because our products are furniture items, return shipping may require special arrangements. We recommend contacting us before arranging transportation.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate resolution, including return shipping assistance where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the affected product and packaging, where applicable.

We will review your request and work with you to determine an appropriate solution, which may include a replacement, repair, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your return is approved, the refund will be issued to your original payment method.

Refund processing generally takes 5–10 business days after approval, depending on your payment provider or financial institution.

The time required for the refund to appear in your account may vary.

Original Shipping Charges

Original shipping charges are generally non-refundable for returns due to a change of mind or personal preference.

If the return is due to an error on our part, a damaged product, or a defective item, we will review the circumstances and determine the appropriate refund or shipping adjustment.

Exchanges

If you would like to exchange an item, please contact us at hello@crysvale.us.

Exchanges are subject to product availability and approval. In some cases, we may recommend returning the original item and placing a new order.

Non-Returnable Situations

Returns may be declined if:

The return request is made outside the 30-day return period.
The item has been damaged through misuse, improper handling, or unauthorized modification.
The item is returned without prior authorization.
The product does not meet the applicable return conditions.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.